End User Support Analyst

Job Description

End User Support Analyst (Ref.: 32198)

At Newmont, people create the value in the metals we mine and are ambassadors in the communities where they live and work. As a team, we foster an environment in support of our people vision, where everyone belongs, thrives and is valued. We have built a diverse and inclusive workplace where our people can bring their differences to support delivering results together.

Éléonore is a fly-in, fly-out operation, with a world-class, state-of-the-art facility that is among the largest gold mines in Quebec. It is located in Eeyou Istchee/James Bay, in a remote corner of the Northern Quebec region, 800 km north of Montreal. A place where we ensure all employees can reach their full potential, establishing an open door and supportive work environment.

Join us and unearth your potential in a global company that is at the forefront of shaping the future of the mining industry.

ABOUT THE ROLE

Responsible for providing technology support to Eleonore mine users, including assistance with applications, various desktop equipment, on-site and remote mobile devices, as well as managing support for external technology services and equipment vendors.

Demonstrates extensive knowledge of emerging technologies and mobile applications, coupled with strong ability to collaborate with other team members. Able to effectively coordinate technical activities with customers and accurately assess risks and expectations.

ESSENTIAL DUTIES

1. Site Technology Support Team Member

• Participates on the team responsible for the first point of contact for technology support when Newmont staff, visitors and contractors encounter problems or have minor requests related to
  their technology products and programs on site.
• Manage a queue through an electronic ticketing system, performing tasks in support of daily technology operations, in accordance with performance measures for response time, quality and
  customer satisfaction.
• Diagnose technology faults on hardware, network and software systems, on mobile or fixed devices, contribute to problem resolution and document solutions for future reference.
  • Contribute to the smooth operation of site technology equipment, including but not limited to printers, scanners, audiovisual equipment, on-site video systems, electronic screens and meeting room equipment.
• Participate, as directed, in regional projects that require a site-level technology touch.
• Collaborate with other technology teams as required, such as regional/global network/infrastructure teams, to ensure that regional on-site voice and data network, server,
  storage and end-user environments are effectively maintained and supported (essential for remote mine sites).
• Communicate effectively with customers, stakeholders and service providers to meet technology requirements.
• Support suppliers to maintain site stability.
• Troubleshoot server, storage, server room/data center, network and telephony issues.
• Contribute to site technology asset registration.

2. Safety and Compliance

• Adhere to Newmont’s safety and technology standards when providing services,
• Collaborate with site personnel to document and understand operational procedures when new initiatives and projects are introduced to the site.
• Participates in safety meetings, staff meetings and safety inspections.
• Familiar with and complies with Newmont’s health, safety and environmental policies, standards and procedures.
• Consistently demonstrates safe and secure work practices.
• Respect Newmont’s goals and values.

The above duties and responsibilities are representative of the nature and level of work assigned and are not necessarily exhaustive.

TRAINING & EXPERIENCE

Knowledge

• Bachelor’s degree or technical diploma in information technology or computer science, or demonstrable professional experience in the technology field.
• Has a comprehensive understanding of corporate objectives and functions, business units and departments served by IT.
• VMware (desirable)
• Microsoft, Cisco, ComTIA A+ / N+/ Server + (desirable)
• Skills and Competencies

Experience

• 2 to 4 years’ experience in IT support services or technical assistance.
• Problem-solving skills
• Ability to communicate effectively, both verbally and in writing, with subordinates, colleagues, customers and consumers at all levels.
• Thorough knowledge of service level agreements and performance measures.
• Ability to work effectively within project deadlines and constraints.
• Strong communicator with exceptional interpersonal, teamwork and facilitation skills.

Skills & Abilities

• Self-motivated, service-oriented individual with strong problem-solving skills.
• Ability to identify problems, make decisions, create solutions and take action.
• Highly motivated and driven, with attention to detail and a strong customer service orientation.

WORKING CONDITIONS

• The position is located at the Éléonore mine.
• Office and field work.
• A driver’s license is required.
• Work schedule: 14 days of work followed by 14 days of rest

Interested persons must send us their résumés via the corporate website at www.newmont.com no later than May 28, 2024.

We thank all the applicants for their interest. However, we will only communicate with the persons selected for an interview.

As an employer subscribing to the principle of equal access to employment, Newmont is committed to favour diversity, inclusion and accessibility. We encourage all qualified candidates to apply. Arrangements may be made on request for candidates participating in all aspects of the selection process.