Welcoming Agent

Job Description

POSTING #: DEV-S-2324-0098E
POSITION #: 5682

WELCOMING AGENT (2588)

PERMANENT FULL-TIME

DEPARTMENT: Miyupimaatisiiun Administrative Services (505000)
WORK LOCATION: Nemaska
UNION: CSN
STATUS: 1 – Permanent Full-Time 
HOURLY SALARY: Min. (1) $24.21 – Max. (12) $32.32

SUMMARY OF THE POSITION

Person who, without having a diploma as a Community Worker or a Social Assistance Technician and within the limits of her/his skills and training, does work that is similar in nature and related to that of a Community Worker or a Social Assistance Technician

SPECIFIC FUNCTIONS

Reporting to the Coordinator of Administrative Services at the CMC, the Welcoming Agent supports all new employees before, upon arrival and in the first 6 months of their start date as a CBHSSJB employee in the community.

The welcoming agent will be in charge of the conception, development and implementation of a cohesive and complete community base welcoming and onboarding program for all new CBHSSJB employees.

Before the arrival in the community:

• Contact the new employees to provide information on the Welcoming Agent mandate;
• Discuss with newly hired employees to provide basic information prior to the first travel in Eeyou Istchee by explaining:
  • What life is like in Eeyou Istchee;
  • What to bring on their first trip (food, clothing, other essentials on the first trip);
  • How the move to the community works (MRD, steps to follow);
  • How does the CBHSSJB operate regarding the functioning of the transits/houses (and rules);
    • Ensuring the new employees have a designated transit/house upon arrival;
  • Answer all other questions the new employees may have.

Upon arrival in the community:

• Pick up key for the transit/house of the new employees;
• Meet and greet the new employees at the designated point of arrival in the community;
• Bring the new employees to their designated transit/house and help them unpack;
• Organize a short community tour to point out the important locations, such as CBHSSJB buildings, grocery store, schools, sports complex, etc.

On the first day of work:

• Plan a meeting with the immediate manager to “meet and greet”;
• Plan a visit of the workplace(s) and other buildings of the organization;
• Introduce employees to other employees of the team and community resources available to support them like:
  • Medical emergency contact persons in the community;
  • Police department;
  • Person in charge of transits or accommodation in the community in case of urgent problem in the dwelling;
• Provide new employees with CBHSSJB welcoming package;
• Answer all other questions the new employees may have.

During the first month:

• Ensure the social, cultural and territorial welcoming of all new employees in the community by:
  • Organizing meetings or social activities such as hiking, biking, canoeing, movies, participation in community events, etc. so that new employees can create a support system (e.g., every Saturday).
  • Organizing and participating in cultural initiation sessions, in partnership with Nishiiyuu and local community resources;
• For the first week, plan quick daily check-in with the new employees;
  • For the next weeks of the first month, plan weekly check-in to ensure the onboarding is going well and inform the new employees of the upcoming activities and community events.

After the first month:

• Conduct an individual post-hiring debrief sessions with the new employees to support the continuous improvement of the welcoming agent initiative;
• Plan monthly check-in with the new employees for the first year.

Additional Responsibilities:

• Identify and communicate information to all CBHSSJB employees about community events, workshops and trainings that employees can attend during the week, evenings and the week-ends.
  • Accompany new employees to events to make sure they feel welcome to join community events
• Purchase, ensure maintenance and implement a renting system for recreational equipment that will be put at the disposition of CBHSSJB staff such as bicycles, canoe, kayak, snowshoes, cross country skis, etc.
• Assist the management team in the planning of events for the staff (e.g., Christmas party, picnics, BBQ, appreciation staff days)
• Collaborate with Nishiiyuu to give the historical context of the community.

REQUIREMENTS

EDUCATION:

• High School Diploma.

KNOWLEDGE AND ABILITIES

• Knowledge of Cree culture and social/health issues in Eeyou Istchee;
• Ability to communicate with people, to run interviews and to establish and maintain a “helping relationship with new employees”;
• Reading and comprehension proficiency;
• Initiative, dynamism and sense of responsibility;
• Must show initiative, be dynamic, exhibit responsibility and professionalism;
• Ability in the identification and analysis of the clientele needs;
• Demonstrated experience in adapting and implementing activities for the clients;
• Ability to work in collaboration with all colleagues;
• Possess leadership skills in working with individuals and groups;
• Excellent communication skills, both written and oral.
• Excellent client-facing skills;
• Solid organizational skills including attention to detail and multitasking skills;
• Strong working knowledge of Microsoft Office

LANGUAGE

• Fluent in English;
• Fluency in Cree or French is an asset;

OTHER

• Selected applicants may be asked to successfully complete a skills assessment that will evaluate their reading and comprehension proficiency and also their computer competencies.
• Must be willing to travel regularly in the work location community.
• Must have a valid driver’s license.

POSTING START/END DATE: 2024-03-23/2024-04-06
POSITIONS AVAILABLE: 1
HOUSING PROVIDED: No
SHIFT TYPE: Day
HOURS PER DAY/WEEK: 7/35

HOW TO APPLY
To apply, please go to our website https://creehealth.org/home -> Careers -> Job Opportunities

Cree Board of Health & Social Services James Bay
Tel 514-861-5955 Fax 514-989-7495
Need assistance or have questions? Email us jobs.reg18@ssss.gouv.qc.ca

WE THANK ALL CANDIDATES WHO APPLY, HOWEVER ONLY THOSE SELECTED FOR AN INTERVIEW WILL BE CONTACTED

NOTES
In accordance with various Sections of the James Bay and Northern Quebec Agreement (JBNQA), the organization has the objective of staffing all of its positions with qualified and competent beneficiaries of the JBNQA.-