IT Technician

Application deadline date has been passed for this Job.
This job has been Expired
  • Post Date: January 8, 2020
Job Description

Department: Government Services
Location: Ottawa
Salary Grade 4: (Min. $46,031.00 – Max. $69,047.00)
Status: Permanent



The IT Technician is responsible for providing technical expertise for all Information Technology (IT) equipment and peripherals and providing technical support to end-user, as well as identifying, analyzing, troubleshooting and resolving problems with the aim of eliminating recurrences.


Functional Responsibilities

  • Respond to end-users in need (troubleshoot) through tickets entered in the Ticketing System.
  • Provide end-user support such as software setup, monitoring, maintenance and repair of computers, printers and end-user peripherals.
  • Analyze and resolve problems, escalate complex problems the appropriate resource when required.
  •  Resolve issues and conflicts with third party suppliers to fix phone and Internet problems.
  • Create and monitor user email accounts.
  • Maintain and configure telecommunication equipment such as cellular phones and other devices.
  • Ensure proper access to hardware and software resources (MS Office, productivity software, shared files, printers, scanner, computers, phones and business cellphones, etc.).
  • Provide basic training and orientation for software, web safety and maintenance, printers and scanners.
  • Maintain IP based telephone systems and timekeeping devices.
  • Maintain accounts with various suppliers who provide services to the different departments.
  • Report network failures, power outages as well as policy violations regarding the usage of computer systems and software.
  • Provide technical support for meetings and conferences.


Additional Responsibilities

  • Maintain up-to-date knowledge and skills in area(s) of responsibility.
  • Perform other duties as required.


Education and certification

  • College Diploma in Computer Sciences, Information Technology or a related field.



  • Three to five years of relevant work experience.



  • Fluency in verbal Cree.
  • Fluency in English.
  • Fluency in French is an asset.


Knowledge and Abilities

  • Customer-focused and service-oriented.
  • Proven ability to communicate effectively.
  • Ability to be discreet and maintain confidentiality.
  • Demonstrated attention to detail and accuracy.
  • Demonstrated ability to work under pressure and to adapt to a changing environment.
  • Organizational skills.
  • Judgment and proven ability to problem-solve.
  • Proficiency in Microsoft Office products including Office 365.


Additional Requirements

  • Willingness to travel occasionally.
  • Must agree to undergo a criminal record check


Application Period

From January 7, 2020 to January 24, 2020



Your application must be sent by email with the competition number: ECN-200105-1

Valerie Mianscum

Recruitment Officer


Tel.: 819-673-2600