Front Desk Clerk

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This job has been Expired
  • Post Date: June 11, 2021
Job Description

JOB TITLE: 1 FULL-TIME FRONT DESK CLERK
1 PART-TIME FRONT DESK CLERK

DATE OF POSTING: June 11, 2021

END OF POSTING: June 25, 2021 at 5:00 pm

 

JOB SUMMARY

Under the immediate supervision and direction of the General Manager, the Front Desk Clerk (FDC) will be responsible for answering incoming calls, respond courteously to guests’ requests and booking rooms. The FDC is the first point of contact for the entire organization, which requires a positive attitude and polished, professional appearance.

 

OVERVIEW OF MAIN TASKS & RESPONSIBILITIES

  • Welcome and greet on-site guests with superb customer service;
  • Direct and inform the guests of the local accommodations;
  • Checks in/out guest in an efficient and respectful manner and in accordance with credit and identity policies;
  • Answer incoming telephone calls, determine purpose of callers, and forward calls to appropriate personnel or department;
  • Answer queries regarding the hotel’s services and community services such restaurants, sports facilities, transportation and travel directions;
  • Utilize Hotello software to check guests in and out, run daily reports, book rooms and manage payments;
  • Charge credit cards and place credit authorization requests using point of sale terminals;
  • Balance cash at the end of the shift and generate accounting reports for the benefit of the next shift;
  • Ensure and adhere to all hotel standards and procedures;
  • Assist in scheduling the bookings of conference rooms and catering services as needed and relay information to food service attendant and immediate supervisor;
  • Inform the appropriate persons of the event that is held to ensure that set up is completed and assist with any equipment that may be required;
  • Perform any other related tasks or assigned tasks by immediate supervisor.

 

EMPLOYMENT REQUIREMENTS

  • High School Diploma is preferred
  • Minimum of one (1) year in the Hospitality and/or Customer Service
  • Knowledge of Microsoft Office: Word, Excel, Outlook, etc.
  • Knowledge of Hotello Software is an asset, willing to take training
  • Proficiency with various electronic and credit card payment systems
  • Fluency in Cree, English and French is an asset

 

KNOWLEDGE & ABILITIES

  • Customer-oriented and friendly
  • Punctual, reliable, and committed
  • Must have excellent oral and written communication skills
  • Able to problem solve and have good judgement
  • Able to work with little supervision and maintain a high level of professionalism

 

EMPLOYMENT CONDITIONS

  • Permanent status positions
    • Full-time position: 35 hrs per week – one week on/off rotating schedule
    • Part-time position: 25 hrs per week – Monday to Friday
  • 3-month probation period
  • Benefits according to Waastooskuun HR policies and procedures
  • Work shift including weekends and holidays as scheduled
  • Endure long periods of being on his/her feet.

 

SALARY

  • Grade 5: starting rate of $16.29/hr to a maximum of $24.07/hr based on qualifications and experience

 

Interested candidates can submit their cover letter, CV/Resumé along with your credentials to:
Chisasibi Business & Development Group Inc.
Attn: Wabigwan Polson, Director of Human Resources
P.O. Box 820, Chisasibi, QC. J0M 1E0
Tel: 855-2977 extension 349 or by Fax: 855-2271
Email: human.resources@cbdgi.ca

 

A detailed job description is available at the Human Resources Department upon request