Customer Service Officer

Job Description

The Nibiischii Corporation, manager of the operations for the Albanel-Mistassini-and-Waconichi Lakes and the Assinica Wildlife Reserves, is looking for a dynamic, reliable and passionate person to ensure the smooth running of activities related to customer service.

Full-time seasonal position (April to October)

Job description

Main responsibilities :

• Customer Service ;
• Advising customers, compiling statistics, handling complaints and comments, monitoring the quality of services, etc.
• Management of the reservation system (training, improvement, operation) ;
• Promotional items inventory management ;
• Supervision of front desk clerks (x2).

The candidate must :

• Be a good listener ;
• Be adaptive and discreet ;
• Have a good judgment, organizational skills and sense of responsibility.

Job Requirements :

• Have a college or university degree in a relevant field ;
• A minimum of 3 years of experience in a similar position ;
• Experience in supervising staff ;
• Good knowledge of the territory of the wildlife reserves and provincial regulations overning hunting and fishing;
• Familiarity with the Office suite and office softwares – Acomba software is an asset ;
• Bilingual (French and English) – Cree language knowledge is an asset.

Location
The customer service officer will be working from the Rupert Welcoming Office, 20km north of Chibougamau, during the summer season.

Wage offered
38,75h/week – Salary starting at $17/h (to be discussed according to experience)

For more information, you can contact management by email or phone at: mgravel@nibiischii.com (418) 748-7748, ext. 204