Department: Eeyou Eenou Police Force
Salary Grade 6: (Min. 57,754.00$ – Max. $77,102.00)
The Coordinator of Call Dispatch Center is responsible to coordinate, plan and oversee internal activities of the Call Dispatch Center (CDC). Ensuring the respect of the standards set out for the CDC by performing regular quality controls. Handle all complex or unusual cases by the operators
- Oversee internal activities of the CDC, communicates current operations and events information to the Controller and Police Director.
- Establish procedures and guidelines to ensure an efficient delivery of all activities.
- Ensure the team is aligned with the CDC objectives and services, procedure and policies.
- Assist in the recruitment process and find short-term replacements for the CDC.
- Responsible for setting and maintenance of the proper material, resources and work for the efficient operations of the CDC.
- Assist with maintaining the EEPF’s vehicle fleet, including performing needs analysis, ensuring all radio and telecommunications fittings, and corresponding with the maintenance department and external suppliers.
Quality Control Responsibilities:
- Make frequent quality control tests on the answers given by employees to incoming calls, the volume of handled calls, the respect of the policies regarding call priorities and call handling.
- Develop and implements processes to ensure effective logistics (replacements, materials etc.).
- Assist in the writing and updating process, procedures, and standards checklist.
- Evaluate problems and make initial recommendations for positive corrective actions to implement.
- Write quarterly management / technical reports.
Incoming Calls Treatment Responsibilities:
- Take care of the complex or unusual cases; help employees to deal unusual cases and coordinate the emergency plan when required.
- Supervise and lead direct reports.
- Identify training needs, recommend solutions, and support training and development.
- Conduct periodic performance evaluations for direct reports and regular one-on-one meetings.
- College diploma or the equivalent recognized by the Ministry of Education of Quebec.
- Proper certification to operate in a Call Dispatch Center is an asset.
- Three to five years of relevant work experience
Knowledge and Abilities:
- Fluency in English.
- Fluency in verbal Cree and French is an asset.
- Customer-focused and service-oriented.
- Proven ability to communicate effectively and demonstrated ability to take initiative.
- Proven ability to be discreet and maintain confidentiality.
- Strong organizational skills and the ability to manage multiple projects.
- Strong judgment and proven ability to problem-solve.
- Demonstrated ability to work under pressure and to adapt to a changing environment.
- Must agree to undergo a background check and willingness to travel occasionally.
The Cree Nation Government may, at its discretion, waive any or all of the aforementioned
requirements if a suitable candidate who is a JBNQA beneficiary accepts to follow a training plan
determined by the Cree Nation Government as a condition of employment.
From November 9, 2020 to November 20, 2020
Your application must be sent by email or fax with the competition number: EEPF-201109-1
Training and Development Specialist