Job Description

Commerce and Industry – Consumer Protection Officer

Core Functions:

The Consumer Protection Officer is responsible for overseeing the development, implementation and the operation of the Department of Commerce and Industry (CDI) consumer protection program. More specifically, the incumbent is responsible for developing and promoting consumer protection programs, workshops and media campaigns to support consumers in Eeyou Istchee.

Functional Responsibilities:

• Plan, implement, and provide technical support in all aspects of Consume Protection initiatives, programs, projects.
• Receive, investigate, and mediate complaints under various consumer protection acts and regulations including those administered by the Department of Commerce and Industry, Local Band Administrations, Provincial and Federal acts and laws.
• In collaboration with the Benefits and Financial Program officer assist Cree community members in review and analysis of private home contracts and insurances quotations
• Research consumer protection sites, trades sites and news to ensure up to date knowledge on consumer scams, product recalls and product deficiencies
• Provide support to clients in choosing broker services to help them find the vehicle that meets their needs.
• Provide technical support in all aspects of Consume Protection initiatives, programs, projects.
• Ensure coordination and collaboration of available external consumer protection databases, information sources and other such data so that it remains accessible for the public and businesses of Eeyou Istchee.
• Consult with industry and government representatives concerning Consumer Protection issues.
• Develop and maintain various tracking tools for Consumer issues affecting residents of Eeyou Istchee.
• Provide support and training for DCI staff, clients and partners when requested.
• Identify community training and development needs and plan activities related to consumer items.
• Act as the first point of contact for consumer protection and all consumer related inquiries and requests.

Administrative Responsibilities:

• Prepare and develop projects, programs and other DCI initiatives to ensure operational needs such as training, monitoring, and client needs are met satisfactorily.
• Prepare and develop an action plan for information and media dissemination on good consumer practices and protection
• In Collaboration with other DCI Coordinators, prepare funding proposals to support consumer protection programs, training and media campaigns.
• Promote positive relations and action plans with all external partners, such as Cree entities and communities, municipal governments, etc. for the identification and promotion of Consumer Protection education programs.

Communication and Liaison Responsibilities:

• Building strong relationships with clients, insurance companies and the communities
• Engaging with clients to understand their unique needs and provide a personalized customer experience.
• Collaborating with management and colleagues to ensure clients are made aware of new products, services or technology offered to meet their needs

Reporting Responsibilities:

• Prepare semiannual activity reports for the Director of the Commerce and Industry Department
• Prepare news releases and quarterly bulletins for public distribution via DCI social media.
• Prepare exit reports on all consumer protection training and public information campaigns.

Other Responsibilities:

• Maintain up-to-date knowledge and skills in area(s) of responsibility.
• Perform other duties as required.

Qualifications
Education:

• College Degree in Economics, Business, Public Administration, Law or related field.

Experience:

• Three to five years of relevant work experience.
• Experience in financing, construction contracts and vehicle sales techniques.

Language:

• Fluency in Cree and in English.
• Fluency in French is an asset.

Knowledge/Abilities: 

• Customer-focused and service-oriented.
• Proven ability to communicate effectively.
• Demonstrated attention to detail and accuracy.
• Proven administrative and organizational skills.
• Strong judgment and proven ability to problem-solve.
• Demonstrated ability to work under pressure and to adapt to a changing environment.
• Proven ability to conduct investigations and mediate disputes and analyze financial documents.
• Knowledge of residential tenancies, property management or consumer marketplace and consumer issues.
• Proficiency in Microsoft Office products.

Additional Requirements:

• General knowledge of the RBQ registration and complaints
• Knowledge of the Food and Safety Inspection Act, Canadian Consumer Product Safety Act and the Quebec Consumer Protection Act (Bill 24, 2011)
• Willingness to travel occasionally.

Other Details:
Pay Type: Hourly
Min. Hiring Rate: $28.53/hr
Max. Hiring Rate: $38.09/hr
Job End Date: Monday, March 31, 2025

To apply, click HERE and sign-in or create an account.

The Cree Nation Government may, at its discretion, waive any or all of the aforementioned requirements if a suitable candidate who is a JBNQA beneficiary accepts to follow a training plan determined by the Cree Nation Government as a condition of employment.