Call Centre Dispatcher

Job Description

Department: Eenou Eeyou Police Force
Status: Permanent
Salary Grade 4: (Min. $45,886.00 – Max. $61,258.00)
Location: Chisasibi 

Core Functions 

The Call Centre Dispatcher responds to calls for emergency and non-emergency assistance and in dispatching law enforcement, firefighting, or first responder. The incumbent is also responsible for updating, verifying, and validating information through databases such as: Canadian Police Information Centre (CPIC), Quebec Police Information Centre (CRPQ) and EEPF databases. 

Call Center Responsibilities 

• Receive emergency calls from the public requesting police, first responders, or fire emergency services. 
• Collect all pertinent and critical information from the caller. 
• Determine response requirements and relative priorities of situations in accordance with established procedures. 
• Dispatch police, ambulance, firefighters, or other emergency units as necessary and in accordance with established procedures. 
• Maintain continuous contact with all units dispatched. 
• Operate a variety of communications equipment, including radio consoles, telephones, and computer systems. 

Database Management Responsibilities 

• Perform database entry in ICO (EEPF database software). 
• Maintain the database up-to-date and manage all access. 
• Archive data. 
• Receive all requests for Criminal Record Check from local EEPF Officers. 
• Treat requests and search relevant information using proper databases (CPIC, CRPQ and EEPF database). 
• Compile information required by the EEPF Officers. 

Other Responsibilities 

• Maintain up-to-date knowledge and skills in area(s) of responsibility. 
• Perform by the Call Dispatch Center Coordinator. 

Education 

• High School Diploma. 
• Post-secondary training in Emergency Communications is an asset. 
• Current certification in Standard First Aid and CPR Level C is an asset. 

Experience 

• Knowledge of computer databases and software programs. 
• Experience in fire operations, public safety/health, emergency management, customer service, and call centre operation are an asset. 
• Experience as a Special Constable is an asset. 

Languages 

• Fluent in English and Cree. 
• Fluent in French is an asset. 

Knowledge and Abilities 

• Good knowledge of Cree communities, services, and knowledge of the Cree Culture. 
• Ability to listen and speak to people in some state of distress. 
• Strong communication and interpersonal skills. 
• Ability to demonstrate sound and rapid decision making under stressful conditions. 
• Strong organizational skills and ability to coordinate multiple tasks in a stressful environment. 
• Proven ability to be discreet and maintain confidentiality. 
• Strong attention to detail and accuracy. 
• Demonstrated ability to work under pressure and to adapt to a changing environment. 

Additional Requirements 

• Typical office setting where there are no unusual physical demands. 
• Requires flexible hours, rotational work shift is required. 
• Willingness to follow adequate training. 
• Must undergo a background check. 

The Cree Nation Government may, at its discretion, waive any or all of the aforementioned requirements if a suitable candidate who is a JBNQA beneficiary accepts to follow a training plan determined by the Cree Nation Government as a condition of employment. 

Application Period 

From September 10, 2021 to September 27, 2021 

Application 

Your application must be sent by email or fax with the competition number: EEPF-210905-1 

Valerie Mianscum 

Recruitment Specialist 

Email: hr@cngov.ca 

Tel.: 819-673-2600