Call Centre Dispatcher (Several Positions Available)

Application deadline date has been passed for this Job.
This job has been Expired
  • Post Date: March 18, 2021
Job Description

Department: Eenou Eeyou Police Force

Status: Permanent

Salary Grade 4: (Min. $45,431.00 – Max. $60,650.00)

Location: Chisasibi


Core Functions

The Call Centre Dispatcher responds to calls for emergency and non-emergency assistance and in dispatching law enforcement, firefighting, or first responder. The incumbent is also responsible for updating, verifying and validating information through databases such as: Canadian Police Information Centre (CPIC), Quebec Police Information Centre (CRPQ) and EEPF databases.


Call Center Responsibilities

  • Receive emergency calls from the public requesting police, first responders or fire emergency services.
  • Collect all pertinent and critical information from the caller.
  • Determine response requirements and relative priorities of situations in accordance with established procedures.
  • Dispatch police, ambulance, firefighters or other emergency units as necessary and in accordance with established procedures.
  • Maintain continuous contact with all units dispatched.
  • Operate a variety of communications equipment, including radio consoles, telephones and computer systems.

Database Management Responsibilities

  • Perform database entry in ICO (EEPF database software).
  • Maintain the database up-to-date and manage all access.
  • Archive data.
  • Receive all requests for Criminal Record Check from local EEPF Officers.
  • Treat requests and search relevant information using proper databases (CPIC, CRPQ and EEPF database).
  • Compile information required by the EEPF Officers.

Other Responsibilities

  • Maintain up-to-date knowledge and skills in area(s) of responsibility.
  • Perform by the Call Dispatch Center Coordinator.


  • High School Diploma.
  • Post-secondary training in Emergency Communications is an asset.
  • Current certification in Standard First Aid and CPR Level C is an asset.


  • Knowledge of computer databases and software programs.
  • Experience in fire operations, public safety/health, emergency management, customer service, call centre operation is an asset.
  • Experience as a Special Constable is an asset.


  • Fluent in English and Cree.
  • Fluent in French is an asset.

Knowledge and Abilities

  • Good knowledge of Cree communities, services, and knowledge of the Cree Culture.
  • Ability to listen and speak to people in some state of distress.
  • Strong communication and interpersonal skills.
  • Ability to demonstrate sound and rapid decision making under stressful conditions.
  • Strong organizational skills and ability to coordinate multiple tasks in a stressful environment. • Proven ability to be discreet and maintain confidentiality.
  • Strong attention to detail and accuracy.
  • Demonstrated ability to work under pressure and to adapt to a changing environment.

Additional Requirements

  • Typical office setting where there are no unusual physical demands.
  • Requires flexible hours, rotational work shift is required.
  • Willingness to follow adequate training.
  • Must undergo a background check.

The Cree Nation Government may, at its discretion, waive any or all of the aforementioned requirements if a suitable candidate who is a JBNQA beneficiary accepts to follow a training plan determined by the Cree Nation Government as a condition of employment.

Application Period
From March 17, 2021 to April 1, 2021.

Your application must be sent by email or fax with the competition number: EEPF-210304-2

Valerie Mianscum
Recruitment Specialist
Tel.: 819-673-2600