Call Centre Dispatcher

  • Post Date: December 8, 2021
  • Apply Before: February 27, 2022
Job Description

Department: Eeyou Eenou Police Force
Location: Chisasibi
Salary Grade 4: (Min.$45,886.00 – $61,258.00)
Status: Permanent 

Core Functions 

The Call Centre Dispatcher responds to calls for emergency and non-emergency assistance and in dispatching law enforcement, firefighting, or first responder. The incumbent is also responsible for updating, verifying, and validating information through databases such as: Canadian Police Information Centre (CPIC), Quebec Police Information Centre (CRPQ) and EEPF databases. 

Call Center Responsibilities 

  • Receive emergency calls from the public requesting police, first responders, or fire emergency services. 
  • Collect all pertinent and critical information from the caller. 
  • Determine response requirements and relative priorities of situations in accordance with established procedures. 
  • Dispatch police, ambulance, firefighters, or other emergency units as necessary and in accordance with established procedures. 
  • Maintain continuous contact with all units dispatched. 
  • Operate a variety of communications equipment, including radio consoles, telephones, and computer systems. 

Database Management Responsibilities 

  • Perform database entry in ICO (EEPF database software). 
  • Maintain the database up-to-date and manage all access. 
  • Archive data. 
  • Receive all requests for Criminal Record Check from local EEPF Officers. 
  • Treat requests and search relevant information using proper databases (CPIC, CRPQ and EEPF database). 
  • Compile information required by the EEPF Officers. 

Other Responsibilities 

  • Maintain up-to-date knowledge and skills in area(s) of responsibility. 
  • Perform by the Call Dispatch Center Coordinator. 

Education 

  • High School Diploma. 
  • Post-secondary training in Emergency Communications is an asset. 
  • Current certification in Standard First Aid and CPR Level C is an asset. 

Experience 

  • Knowledge of computer databases and software programs. 
  • Experience in fire operations, public safety/health, emergency management, customer service, call centre operation is an asset. 
  • Experience as a Special Constable is an asset. 

Languages 

  • Fluent in English and Cree. 
  • Fluent in French is an asset. 

Knowledge and Abilities 

  • Good knowledge of Cree communities, services, and knowledge of the Cree Culture. 
  • Ability to listen and speak to people in some state of distress. 
  • Strong communication and interpersonal skills. 
  • Ability to demonstrate sound and rapid decision making under stressful conditions. 
  • Strong organizational skills and ability to coordinate multiple tasks in a stressful environment. 
  • Proven ability to be discreet and maintain confidentiality. 
  • Strong attention to detail and accuracy. 
  • Demonstrated ability to work under pressure and to adapt to a changing environment. 

Additional Requirements 

  • Typical office setting where there are no unusual physical demands. 
  • Requires flexible hours, rotational work shift is required. 
  • Willingness to follow adequate training. 
  • Must undergo a background check. 

The Cree Nation Government may, at its discretion, waive any or all of the aforementioned requirements if a suitable candidate who is a JBNQA beneficiary accepts to follow a training plan determined by the Cree Nation Government as a condition of employment. 

Application Period 

On-going Basis until All Positions are Filled 

Application 

Your application must be sent by email or fax with the competition number: EEPF-211104-3 

Greta Spencer 

Recruitment Specialist 

Email: recruitment@eepf.ca 

Tel.: 819-855-2332